Brick-and-mortar stores often change displays, move goods around, and put impulse items beside checkouts. The reason behind these changes is they’re analyzing customer traffic and studying behavioral patterns to understand how consumers shop. As an online retailer, you need to study your customer traffic as well in order to increase sales.

Listen: Your Customers Are Talking

There are a number of web traffic analytics companies, such as http://OneStat.com and http://StatCounter.com, that analyze your customers’ shopping patterns. They follow your customers’ clicks to and through your web pages and provide you with valuable info on how your customers experience your website:

1. You see which keywords bring you, not only the most hits, but also the highest conversion rates. People often find the generic words they use bring them a great deal of traffic, but that traffic averages a shorter stay on the site. The longer people spend on your site, the more likely they are to buy something. Analyzing that data allows you to see which keywords are effective for you.

2. You see the average amount of time users spend on your site. Due to latent conversion, this is a good indicator of how business will be in the coming months. If your users are taking their time, looking at things carefully, that tells you they’re really interested and will likely come back to complete the transaction.

3. You see if your traffic’s leaving as soon as they hit your landing page–if they are, you know you have a problem. As soon as users get there, you want to reinforce to them they’re in the right place. Says John Marshall, founder and CEO of http://ClickTracks.com, “Make sure the keyword the user clicked is associated with, and strongly connected to the copy in that landing page, and throughout the experience… Just paying attention to that could probably get you a 20% to 50% improvement in your conversion rate.-

4. You see where people are exiting your site. This is especially important when you have customers leaving in the middle of checkout. If you see a high rate of users, with full shopping carts, leaving on a particular page, you can pinpoint what’s costing you sales:

Can you really get a website even without knowing anything about code, and without paying a fortune? Find out.

The days when websites were primarily distinguished by their code are long gone. Nowadays, the web is a true publishing medium that favors well thought-out ideas. You can get a professional-looking website online in minutes with many website building services and software. But what should you look for? What are the features you really need and which are just clutter?

Content Editing

Some website authoring software packages only allow you to entire plain, unformatted text. Some of them allow you to entire HTML tags. Others provide a WYSIWYG (“what you see is what you get”) interface with options for font, links, and image insertion much like a word processor’s. Some will allow you to use more than one, or even all of these options so you have a choice on how you want to format your text.

Template Designs

Every website builder ever invented came with at least one or two templates for creating the graphical look of a website, so you don’t have to design the look of the site yourself. But some packages have very large libraries of templates, some have only a few. Some will let you mix and match elements of the design templates, while others will lock you in to one setup.

Ecommerce Functions

Many ready-to-go websites created by website builder software feature built-in shopping carts. Some even come with credit card processing. This is of course necessary if you’re going to be selling stuff direct online. But if you’re not going to be selling anything, ecommerce functionalities may just complicate the administration of the site and pad the price for the software or service.

Blogging Functions

Blogs are “web logs,” but blogging software involves more than just a simple online journal. Blogging technology allows you to send your new posts directly to subscribers via RSS, without them having to visit your site or receive an email from you. Still, unless you plan on updating your site regularly (at least once a month), your website’s blog will just gather cobwebs.

Email

Some hosted web authoring systems provide email accounts at no additional charge, while others do charge separately. Some web builder systems even come with modules for creating email newsletters.

Support

It is very likely that you will encounter a technical difficulty at some point while owning your website. Make sure you know in advance of paying whether the company provides only paid support, and if any included support is over email, a web ticketing system, or the telephone.

Photo and Image Management

For many, if not most, people who want personal websites, displaying pictures online is a primary motivation, if not the only motivation. If you want to display pictures on your website, make sure to choose a website builder system that makes it easy to upload and publish images.

Renting vs. Owning

You can buy website authoring software upfront for a flat fee, or you can “rent;” i.e., pay a company every month to use a hosted service. The choice is up to you, but remember that the hosted service will likely charge you much more in the end: averaging around $20/month, hosted the typical hosted website builder will cost you $240/year–far more than most desktop software.

In short, you don’t need to know how a website is coded to make one, any more than a book author needs to know about printing ink. Don’t burden yourself with learning how to do web design. Having fun with your website starts with choosing a website builder software that will make it fun.